FREQUENTLY ASKED QUESTIONS
You can initiate a return within 3 days of the delivery date. The product must be unused, in its original packaging, with all tags and accessories intact. Customers must share clear photographs of the product and outer packaging showing any issues.
To initiate a return:
Contact us within 3 days of delivery at:
WhatsApp: +91 8287009207
Email: support@elibas.in
Share your Order ID, reason for return, and clear product and packaging photographs.
If the return reason is that you simply did not like the product, both forward and reverse delivery charges will be deducted from the refund amount.
Yes, you can request an exchange within 3 days of delivery. Exchanges are subject to stock availability at the time of processing.
Exchange requests for size or color will require pickup and re-shipping charges to be borne by the customer.
If you receive a wrong, damaged, or incomplete product, contact us within 3 days of delivery. We will arrange a free exchange or issue a full refund if exchange is not possible.
Once your return is approved, the refund will be processed to your original payment method after deducting applicable charges. Refunds usually take 5–7 working days after the product is returned and inspected.
You can cancel your order only before it has been shipped. If the order has been shipped, cancellation is not possible.
